How we collect, use, and protect your personal information.
Last updated: April 2026. The Health Phyx ABN (to be confirmed) operates the website https://healthphyx.com.au and the physiotherapy clinic located at 1/16 Hutchinson Street, Burleigh Heads QLD 4220.
Information We Collect
We collect personal information that you voluntarily provide when you book an appointment, contact us via phone, email, or our website, or attend our clinic for treatment. This may include your name, contact details, date of birth, health information, Medicare or health insurance details, and payment information.
How We Use Your Information
We use your personal information to:
- Provide physiotherapy and related health services
- Manage your appointments and treatment records
- Process payments and health fund claims via HICAPS
- Communicate with you about your care
- Communicate with referring practitioners where relevant
- Meet our legal and regulatory obligations under AHPRA
- Process NDIS, DVA, or WorkCover claims on your behalf
Online Booking System
We use Cliniko, a cloud-based practice management system, to manage appointments and patient records. Cliniko stores data on secure servers and complies with the Australian Privacy Principles. For more information, refer to Cliniko's privacy policy.
Disclosure of Information
We do not sell or rent your personal information. We may share your information with referring doctors or other health professionals involved in your care, with your consent. Information may also be disclosed where required by law or to process claims through Medicare, NDIS, DVA, WorkCover, or private health insurers.
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use our site. This data is anonymised and used to improve the user experience. You can disable cookies in your browser settings at any time.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access and correct your personal information held by us. To make a request, contact us at hello@healthphyx.com.au or call 0448 055 425.
Complaints
If you believe your privacy has been breached, you may contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
The Health Phyx, 1/16 Hutchinson Street, Burleigh Heads QLD 4220
Phone: 0448 055 425
Email: hello@healthphyx.com.au